About COPE
With 20 years experience, COPE has grown to become one of the UK's TOP 10 Occupational Health Services Providers
helping to create healthy and profitable UK businesses.
Being a UK wide Occupational Health Service Provider we have sites across the UK with a strong presence in the key
commercial zones of London, North East, North West, Midlands and Scotland.
COPE is well recognised within its field and we regularly provide expert advice to the Institute of Occupational
Safety and Health (IOSH), Health and Safety Executive (HSE), journals and the media. We also have high profile
associations with academic institutions, NGOs and government departments.
COPE holds the ISO 9001 quality management systems accreditation
and is currently project managing the completion of the Faculty of Occupational Medicine's
Occupational Health Service Standards for Accreditation in 2011.
All COPE staff are supported to achieve outstanding levels of professional expertise and customer service.
“My aim is for every COPE customer to see a
direct link between profitability and the improved
health and wellbeing of its workforce”
James Bowden
Managing Director.
A Partnership Approach
Our partnership approach with customers has successfully delivered more than just a brief drop in absence or improved accident rates.
Our services have delivered measurable,
positive and sustained changes in the overall health of their organisations. Please visit Our Customers section for honest feedback on our services. Our honesty and integrity is reflected in our
approach to business. We care about what we do and how we do it. We don't seek to make exceptional promises and we don't seek to provide
unnecessary extras, which mean that you can trust that the programmes that we operate will be the very best for your needs and objectives.
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Short Term... Long Term... Big or Small
Whatever the size of your business, we apply the same rules of approach; we listen,
understand, propose and implement. From clinical services to advice on legislation, we
have all the expertise in-house to deliver a comprehensive and cost effective service.
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One Stop Shop, Research & Innovation
COPE was the forerunner in providing occupational health,
physiotherapy, fitness, ergonomics and training services under one umbrella. Some providers now have a
multidisciplinary service approach but few employ and set robust, auditable, best practice operating standards
for each discipline.
We place a high priority on practical and pragmatic academic research that drives our innovative approach.
The design and delivery of our services is underpinned by proven best practice, so our research benefits not
only COPE, but all our customers by allowing us to provide valid, evidence-based solutions.
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Established Since 1993
COPE is well respected in the industry. With over 60 staff, it is still privately
owned and managed by its founding directors who are also specialists in the field of
occupational health, physiotherapy and ergonomics. Additionally, all customer points
of contact are with specialist professionals who understand your needs and enquiries
from the outset.
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Genuine Partnership
COPE specialises in developing a genuine partnership with its customers to establish and
support the achievement of agreed goals through:
- identifying the current issues and current situation
- agreeing and setting goal(s) - such as reducing the total
sickness absence percentage
- recommending strategies to close gaps in order to achieve these goals
- rigorously implementing, monitoring and improving them in liaison with the customer
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Dedicated Contract Manager
Unless otherwise stipulated, customers are provided with a dedicated Occupational Health
Contract Manager. He/she develops a detailed understanding of the customer operations and
business objectives while maintaining strong, effective lines of communication between all
key personnel.
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Best Practice Advice Reports
COPE prides itself on its OH reports and the speed of delivery. They demonstrate best
clinical practice, are clear to read and provide value by facilitating effective management
of sickness absence cases in conjunction with our customers. Appropriate recommendations are
made, wherever and whenever appropriate.
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We take a risk-based approach to managing your Occupational Health
In other words, we don't just help you to manage your sickness absence cases. We also
support you in tackling any underlying, long term, work related causes of sickness absence
using an ergonomics
risk-based approach to occupational health. In the long run, this will
improve your organisation's effectiveness in providing services to its customers and bring
about personnel efficiencies, which in turn save money.
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Clear and concise Management Information
COPE's unique case management software translates referral data into easy to read,
understandable charts and graphics providing management with "at a glance"
trend analysis
on the work relatedness and health risk management facts.
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Providing Added Value
COPE supports all customers who are new to proactive OH services by providing exactly
what they’ve asked for and identified as a need. We will always recommend and make known
to them the minimum key services they may wish to consider or ask for (now or in the future)
to meet legislative best practice or to improve business performance.
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ISO 9001 - Quality Management Systems
COPE is an ISO 9001 Accredited Organisation and we are
committed to continuous improvement in all our activities.
Quality is central to everything that we do and drives us towards
excellence. We provide services to a wide range and size of organisations, but our approach
to quality and consistency never changes. From the smallest business (12 employees) to the
largest council (35,000 employees), the style and emphasis may change to suit our customers'
needs, but the core values remain constant.
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We Care
Our honesty and integrity is reflected in our approach to business. We care about what we
do and how we do it. We don't seek to make exceptional promises and we don't seek to provide
unnecessary extras, which mean that you can trust that the programmes that we operate will be
the very best for your needs and objectives.