Quality at COPE
Quality is central to everything that we do and drives us towards excellence.
What is ISO 9001?
The International Standardisation Organisation
(ISO) develops internationally-recognised standards for business management. ISO 9001 is the standard primarily set for quality management,
which ensures that businesses are operating to the same standards of meeting customer requirements.
So, how does ISO 9001 benefit our customers?
For COPE to remain accredited with this standard of quality management, we must fulfil:
- our customer's quality requirements, and
- applicable regulatory requirements, while aiming to
- enhance customer satisfaction, and
- achieve continual improvement of our performance in pursuit of these objectives
COPE's quality management system refers to our structure for managing and continuously improving our processes - or activities - that
transform resource inputs into our services, which meet our own and our customer's objectives.
COPE is an ISO 9001 Accredited Organisation and we are committed to continuous improvement in all our activities.
We are committed to exceeding the expectations of our staff, customers and suppliers. In order to exceed expectations we must first
understand them, which is why we actively encourage open dialogue through a variety of avenues. We welcome all
feedback, suggestions and ideas for new or improved processes, products or services.
In addition we actively encourage those whose expectations have not been met to utilise the
complaints form.
We promise to vigorously investigate all complaints received and implement and communicate all resolutions.
